This is the complaint letter I wrote to Patisserie Valerie
for sucking at their service. My letter is pretty childish but this is what I came up with the quickest. I dont really care as long as they know that im totally displeased with their service.
[my add]
[my add]
[my add]
23 April 2008
Customer Service Manager
Patisserie Valerie
Head Office
105 Marylebone High Street
London
WIU 4RS
Re: Complaint regarding service at Soho and Knightsbridge branches
Dear Customer Services Manager,
Fristly, I would like to mention that I am a regular Patiserrie Valerie customer. I come to London for visits at least twice a month (ok, a bit exaggerated here) and it really a pity that although your products are amazing, the service provided is otherwise (suck to the max).
On 15 April at your Knightsbridge branch, my friends and I were having tea. I took us (forever) at least ten minutes to get your waiters' attention, be it to order or to ask for cutleries. I counted that there were three of them behind the counter and at least two attending to customers. When asking for our bill, we waited for twenty minutes until my friend decided to ask it from the counter herself. Even then, we had to wait a further ten minutes for our change.
On the same day, I made a telephone cake order. I reconfirmed my order four times as I asked for a fish picture to be drawn. The lady on the telephone assured me that she understood my request. When I collected the cake in the evening at the Soho branch, I was displeased when the icing on the birthday cake was nothing like what I requested. The tall, curly-haired woman behind the counter was very smug and unapologetic saying that it was MY fault I did not clarify with the the person on the phone. Instead of compensating for the mistake, she insisted that it was not her fault and that she was not the baker.
Hereby, I would like to bring it up that the quality of service at your confectioneries is not up to standard. Please look into this and I hope to see a change during my next visit.
Yours sincerely
Monica Josephine
for sucking at their service. My letter is pretty childish but this is what I came up with the quickest. I dont really care as long as they know that im totally displeased with their service.
[my add]
[my add]
[my add]
23 April 2008
Customer Service Manager
Patisserie Valerie
Head Office
105 Marylebone High Street
London
WIU 4RS
Re: Complaint regarding service at Soho and Knightsbridge branches
Dear Customer Services Manager,
Fristly, I would like to mention that I am a regular Patiserrie Valerie customer. I come to London for visits at least twice a month (ok, a bit exaggerated here) and it really a pity that although your products are amazing, the service provided is otherwise (suck to the max).
On 15 April at your Knightsbridge branch, my friends and I were having tea. I took us (forever) at least ten minutes to get your waiters' attention, be it to order or to ask for cutleries. I counted that there were three of them behind the counter and at least two attending to customers. When asking for our bill, we waited for twenty minutes until my friend decided to ask it from the counter herself. Even then, we had to wait a further ten minutes for our change.
On the same day, I made a telephone cake order. I reconfirmed my order four times as I asked for a fish picture to be drawn. The lady on the telephone assured me that she understood my request. When I collected the cake in the evening at the Soho branch, I was displeased when the icing on the birthday cake was nothing like what I requested. The tall, curly-haired woman behind the counter was very smug and unapologetic saying that it was MY fault I did not clarify with the the person on the phone. Instead of compensating for the mistake, she insisted that it was not her fault and that she was not the baker.
Hereby, I would like to bring it up that the quality of service at your confectioneries is not up to standard. Please look into this and I hope to see a change during my next visit.
Yours sincerely
Monica Josephine
posted by M0nJi at 4/23/2008 10:23:00 pm
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